BechtCONNECT: Scaling Expertise for Greater Efficiency in Low-Margin Environments
In today’s refining and petrochemical industries, success isn’t just about cutting costs. It’s about making sure every dollar spent delivers maximum value. With tighter margins and increasing pressure to do more with less, leaders need to make sure their teams have the right resources to drive efficiency, enhance reliability, and build resilient operations.
One of the biggest challenges: making high-impact decisions quickly, without adding unnecessary overhead or overburdening already-lean teams. Engineers shouldn’t have to make critical calls in isolation, dig through fragmented documentation, or wait days for stretched-thin internal support. These delays lead to inefficiencies, missed optimization opportunities, and increased risk.
To address this, many organizations are beginning to rethink how they provide technical support to the field, especially in high-consequence or time-sensitive situations. A growing number are embracing scalable, expert-driven support models that can be accessed when and where they’re needed.
That’s where BechtCONNECT comes in.
BechtCONNECT is a digital platform that provides on-demand, ad hoc technical support, connecting your engineers directly with Becht’s trusted SMEs – quickly and efficiently. Whether it’s troubleshooting an equipment issue, validating an approach, or providing input on a design or operating condition, your team gets timely, reliable guidance from the right experts.
And it doesn’t stop there.
BechtCONNECT also acts as a centralized repository of information, storing previous requests, recommendations, lessons learned, and expert feedback. Instead of starting from scratch each time, your team can reference historical decisions and proven solutions, allowing for faster resolutions and greater consistency across sites.
Key Benefits of Scalable Expert Support
And for corporate teams, BechtCONNECT reduces the need to be involved in every site-level issue, which frees up bandwidth to focus on larger, strategic objectives while maintaining confidence that the frontlines are supported.
It also gives organizations the ability to scale support when it’s needed most – during turnarounds, outages, or critical investigations – without the long-term cost of adding full-time staff. The platform delivers flexibility and expertise exactly when and where it’s needed, making it a smart fit for lean environments.
Why Bringing in SMEs Matters More Than Ever
When facing complex or high-consequence operational challenges, bringing in specialized expertise can mean the difference between solving a problem efficiently and spending valuable time on trial-and-error. With BechtCONNECT, your teams gain immediate access to seasoned professionals who not only bring deep technical knowledge but can also share real-world experience across similar facilities and scenarios.
This kind of expert involvement helps avoid unnecessary delays, promotes more informed decision-making, and directly contributes to the reliability of your operations, ultimately minimizing risk and helping avoid unplanned shutdowns.
Client Spotlight: Putting BechtCONNECT to Work
In 2024, one refining client used BechtCONNECT across multiple sites to transform the way their teams engaged with technical challenges:
Rather than relying on limited on-site expertise or burdening corporate teams with day-to-day support, the client expanded their engineering capacity by giving teams direct access to world-class experts. This accelerated issue resolution and preserved internal bandwidth for strategic planning and long-term improvements.
Every interaction and resolution was captured in the platform, creating a growing knowledge base that engineers across the company could reference and leading to smarter decisions, faster turnarounds, and stronger collaboration.
Beyond performance improvements, this approach also fostered a culture of continuous learning, engineering ownership, and cross-site alignment, which created long-term organizational value beyond individual tasks.
The Bottom Line
In a lower-margin operating environment, optimization and reliability are essential. BechtCONNECT makes this possible by equipping your team to move faster, make smarter decisions, and continuously build on shared experience. It’s not just about solving problems – it’s about building a smarter, more resilient organization. Get in touch with us to learn more.
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